How do you ensure auditors perform according to your expectations? How do you monitor auditors’ performance?

As part of our work RMI shadows auditors during the onboarding process of new audit firms and also in case of complex audits. Shadows are conducted for a new auditee as well even with well established auditing firms if we realize there is a gap in the auditor’s understanding or in their performance which was detected during the quality check review RMI carries out. We also shadow routinely each firm once a year. We use auditor score cards that we complete after each audit and also make use of the quality control system to monitor auditors’ performance.