Grievance Mechanism

RMI welcomes submissions of grievances as part of its continuous improvement and risk management. Please review the RMI Grievance Mechanism for detailed information on RMI's incident intake process and resolution. The purpose of this document is to outline a process which members, stakeholders and the public can utilize to raise concerns about the initiative, the audit program, protocols, smelter and refiner operations that fall in scope of the RMAP, audit quality and auditor competencies, mineral supply chains and upstream/downstream initiatives. The document also covers processes used to address these grievances.

For RMAP audit process related appeals, please review this document.

Kindly submit any grievances in the intake form below. For general questions and inquiries to RMI, including questions about CMRT and Smelter list please visit our Contact page or email

For anonymous submissions, please do not provide your contact information (only fill out Comments section).

Send us an email


Minerals Grievance Platform Development

RMI, in collaboration with LBMA and RJC, is leading the development of an online cross-industry platform to screen and address grievances linked to smelters and refiners present in global supply chains. The purpose of the platform is to create a connected and efficient system that benefits a wide range of stakeholders and builds on existing mechanisms. The platform will provide a record and communication channel for identification, follow-up, and resolution of grievances. This platform will be designed to complement audits as a supplemental “red flag review” in accordance with Step 2 and Step 3 of the OECD Due Diligence Guidance. Proposed material scope covers Gold refiners and 3T smelters with potential expansion into other mineral supply chains. Proposed risk categories include OECD Annex II risks, with an opportunity to expand to other critical risks in the supply chain.


In 2017, RMI initiated the consultation process on the grievance platform development with both internal and external stakeholder consultations. In January 2018, RMI organized an Informal Advisory Group to guide and inform the initial stages of the development and design of the platform. The Informal Advisory Group provided input and guidance on a number of conceptual, technical, and governance related aspects of the platform, representing various levels of the supply chain and different potential users of the platform. Informal Advisory Group members met 3 times in February, March, and April 2018. These meetings served to discuss the purpose of the platform, material scope, criteria for scoping and prioritization of allegations, grievance categories and thresholds, process and functionality.

Platform Overview

Click here for Frequently Asked Questions about the platform.