Grievances & Complaints Mechanism
RMI welcomes submissions of complaints and grievances as part of its continuous improvement and risk management. Please review the RMI Grievance and Complaints Mechanism for detailed information on RMI's incident intake process and resolution. The purpose of this document is to outline a process which members, stakeholders and the public can utilize to raise concerns about the initiative, the audit program, protocols, smelter and refiner operations that fall in scope of the RMAP, audit quality and auditor competencies, mineral supply chains and upstream/downstream initiatives. The document also covers processes used to address these grievances and complaints.
For anonymous submissions, please do not provide your contact information (only fill out Comments section).